Shipping Policy

Effective Date: 01-12-2024

At Coco Caribbean, we are committed to delivering your orders in a timely and efficient manner. Please review our shipping policy to understand how we process and ship your items.

Shipping Locations

1.1 Domestic Shipping:
We ship to all regions within United States.

1.2 International Shipping:
We currently offer international shipping to selected countries. Additional customs fees or taxes may apply depending on your location.

Processing Time

2.1 Order Processing:
Orders are processed within [Insert Timeframe, e.g., 1-3 business days] after payment confirmation.
2.2 Exceptions:
Orders placed on weekends or holidays will be processed on the next business day.

Shipping Methods and Costs

3.1 Standard Shipping:
Delivery within [Insert Timeframe, e.g., 5-7 business days]. Cost is calculated at checkout.
3.2 Express Shipping:
Faster delivery within [Insert Timeframe, e.g., 2-3 business days] for an additional fee.
3.3 Free Shipping:
We offer free standard shipping on orders over [Insert Threshold Amount, e.g., $50].

Delivery Time

Delivery times vary depending on your location and the shipping method chosen at checkout. Estimated delivery times are provided during the checkout process.

Tracking Your Order

Once your order is shipped, you will receive an email with a tracking number to monitor your package's journey.

Delays

While we strive to meet our delivery estimates, delays may occur due to unforeseen circumstances, such as:

  • Weather conditions.
  • Customs clearance for international shipments.
  • Carrier-related issues.

We appreciate your patience and understanding in such cases.

Lost or Damaged Packages

7.1 Lost Packages:
If your package is lost in transit, please contact us at [Insert Email Address], and we will investigate the issue.

7.2 Damaged Packages:
If your package arrives damaged, please email us within [Insert Timeframe, e.g., 7 days] with photos of the damage, and we will assist with a replacement or refund.

Customs and Duties

For international orders, customs fees and taxes are the responsibility of the customer. These charges vary by country and are not included in the shipping fees.

Contact Us

    For shipping-related inquiries, please contact us:

    • Email: info@cococaribbean.shop