Refund & Return Policy

Effective Date: 01-12-2024

At Coco Caribbean, we aim to provide you with the best shopping experience. If you are not completely satisfied with your purchase, we are here to help. Please read our Refund & Return Policy below.

Returns

1.1 Eligibility for Returns:

  • Items must be returned within [Insert Timeframe, e.g., 30 days] of receiving your order.
  • Items must be unused, in their original packaging, and in the same condition as received.
  • Proof of purchase (e.g., receipt or order confirmation) is required.

1.2 Non-Returnable Items:

  • Items on sale or clearance.
  • Personalized or customized products.
  • Gift cards or other non-refundable items as stated on the product page.

Refunds

2.1 Process:

  • Once we receive your returned item, it will be inspected.
  • If approved, your refund will be processed to your original payment method within [Insert Timeframe, e.g., 7-14 business days].

2.2 Partial Refunds:
Refunds may be issued partially in cases where:

  • The product shows signs of use.
  • The return is initiated beyond the stated return window.

2.3 Shipping Costs:

  • Shipping fees are non-refundable.
  • If the return is due to a defect or error on our part, we will cover the return shipping costs.

Exchanges

We replace items only if they are defective or damaged. If you need to exchange an item for the same product, please contact us within [Insert Timeframe, e.g., 14 days] of receiving the item.

How to Initiate a Return or Refund

  1. Contact Us:
    Email us at [Insert Email Address] with your order number and reason for the return.
  2. Return Authorization:
    Once your return is approved, we will provide you with instructions for returning the item.
  3. Pack and Ship:
    Ensure the item is securely packaged to avoid damage during shipping.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within [Insert Timeframe, e.g., 7 days] of delivery.
  • Provide photos of the damage or defect.
  • We will replace the item or offer a refund at no additional cost.

Late or Missing Refunds

If you haven’t received your refund:

  • Check with your bank or credit card provider, as processing times may vary.
  • If the issue persists, contact us at info@cococaribbean.shop.

Contact Us

    For questions or assistance, please reach out to us:

    • Email: info@cococaribbean.shop